Terms & Conditions

1. About TranscendAI

TranscendAI is a product of Quantum Horizon IT Services (Pty) Ltd, registered in the Republic of South Africa (Registration Number: 2025/595463/07), operating under the domain transcendai.io. References to "TranscendAI", "we", "us", or "our" refer to Quantum Horizon IT Services (Pty) Ltd.

TranscendAI provides AI-powered IT operations agents, workforce augmentation tools, and enterprise automation services including StealthAI.

2. Licence & Permitted Use

Upon payment of the applicable subscription fee, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the TranscendAI platform and any AI agents provisioned to your account, solely for your own internal business operations.

Each AI agent is licenced to a single customer account and identified by a unique licence key issued at provisioning. This licence expressly prohibits:

• Sharing, transferring, or reselling access to any AI agent or the platform to any third party
• Copying, reverse engineering, decompiling, or attempting to extract the underlying logic, prompts, or models of any AI agent
• Using AI agents to provide competing services, build competing products, or train competing models
• Sublicensing, white-labelling, or rebranding AI agents without prior written consent from TranscendAI
• Allowing persons outside your organisation to access your provisioned AI agents

3. Intellectual Property

All AI agent logic, behavioural models, prompt architectures, automation frameworks, and platform technology are the exclusive intellectual property of Quantum Horizon IT Services (Pty) Ltd. This includes, without limitation, all StealthAI behavioural observation models, the HorizonPlane platform components, and all associated inventions covered under South African Provisional Patent Application 2026/03677.

Customer data processed by our agents remains the property of the customer. We claim no ownership over your infrastructure data, ticket data, or operational data.

Any feedback, suggestions, or improvement requests you provide to us may be used to improve our products without compensation or attribution to you.

4. Anti-Duplication & IP Protection

Our systems monitor for unusual usage patterns, abnormal API call volumes, and behaviour consistent with scraping, extraction, or reverse engineering. Any account exhibiting such behaviour will be suspended immediately pending investigation.

You agree that in the event of a breach of the licence terms relating to IP misappropriation, we are entitled to:

• Immediate termination of your account without refund
• Recovery of all damages, including lost profits and legal costs
• Injunctive relief without the requirement to post bond
• Referral to relevant law enforcement authorities where criminal conduct is suspected

5. Payment & Billing

Subscriptions are billed monthly in advance via Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis. All prices are listed in USD unless otherwise stated.

StealthAI enterprise contracts are billed monthly on invoice terms agreed in writing at the time of contract execution. Payment terms are 30 days from invoice date.

• Subscriptions auto-renew unless cancelled before the renewal date
• Cancellations take effect at the end of the current billing period — no pro-rata refunds
• Failed payments result in service suspension after 7 days; account termination after 30 days
• Price changes will be communicated 30 days in advance by email

6. Service Level & Availability

We target 99.5% platform uptime for self-service TranscendAI products. StealthAI enterprise customers receive a contractually defined SLA at the time of agreement.

Planned maintenance windows will be communicated 24 hours in advance. Emergency maintenance may occur without prior notice.

We are not liable for downtime caused by third-party infrastructure providers (AWS, Anthropic API, Vapi.ai, SendGrid), force majeure events, or actions taken by the customer that compromise service availability.

7. Human-AI Failover & Limitation of Liability

TranscendAI operates a human-AI failover model. AI agents are designed to escalate low-confidence actions to human engineers. However:

• AI agents act autonomously within configured confidence thresholds — you accept this when deploying
• We are not liable for actions taken by AI agents on your infrastructure within the scope of their configured permissions
• You are responsible for configuring appropriate access controls, SSH key scoping, and permission boundaries before deployment
• Our total liability in any 12-month period shall not exceed the total fees paid by you in that period

We strongly recommend running AI agents in a staging environment before production deployment, and maintaining human review during the initial 30-day period.

8. Data Processing

By using TranscendAI, you acknowledge that our AI agents will process operational data from your environment including server metrics, ticket content, log data, and user activity as required to perform their functions.

We process this data as a data processor acting on your instructions. Our full data processing commitments are set out in our Privacy Policy and, for enterprise customers, in a Data Processing Agreement executed at onboarding.

We do not use your operational data to train models for use by other customers. Each StealthAI behavioural model is specific to your organisation and treated as confidential.

9. Acceptable Use

You may not use TranscendAI to:

• Access systems or data you are not authorised to access
• Conduct penetration testing or security scanning of third-party systems
• Violate any applicable law, regulation, or industry standard
• Harass, harm, or discriminate against any individual or group
• Circumvent any security, authentication, or access control system

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, with Cape Town as the agreed venue.

For enterprise customers, disputes shall first be referred to good-faith negotiation for a period of 30 days before litigation may be commenced.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated by email to your registered address at least 30 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.